Congrats to Epiq for the announcement that Epiq and BigHand will partner to launch a new integrated business transformation solution for law firms and legal departments! Part of the press release is below, here’s a link to the full release!

Epiq and BigHand Partner to Launch New Integrated Business Transformation Solution for Law Firms and Legal Departments

Innovative workflow application enhances operational excellence for outsourced business services

NEW YORK – May 8, 2025 – Epiq announced today a partnership with BigHand to launch a new integrated solution that seamlessly tracks outsourced business services. 

The workflow management application is currently being adopted by two Am Law 10 law firms with others in the pipeline. These organizations are now able to optimize resource allocation, improve productivity, and maintain a synchronized workflow ecosystem across departments.

Epiq and BigHand have developed an API integration that enables BigHand’s Workflow Management to work seamlessly with Epiq’s workflow system, Epiq Connect. This seamless connection enables law firms and corporate legal departments to partner more effectively with Epiq service teams by submitting and tracking requests for contracted business transformation services. This collaboration enhances how legal teams delegate, manage, and measure support services—all in one connected experience. The solution accomplishes the following:

• Improves efficiency, accountability, and turnaround times across legal support workflows
• Delivers robust task-level reporting and operational transparency
• Unifies the strength of both platforms and service expertise

The partnership will also provide organizations using Epiq Connect with financial metrics and analysis through BigHand’s warehousing and dashboarding capabilities. This collaboration is designed to give clients the latest tools and resources, ensuring legal experts make data-led decisions on staffing, training, and resource deployment.  Having objective performance data across internal and external teams is game-changing for organizations looking to maximize client service and drive efficiency. 

“The Epiq and BigHand partnership empowers organizations to leverage strategic, data-driven decision-making to drive operational innovation and unlock cost efficiencies,” said Michelle Connolly, Senior Vice President of Strategy and Solutions at Epiq.  “While we’ve partnered with BigHand through mutual clients for years, this new integration will enable a more proactive approach across our shared customer bases and provide unmatched efficiency and insight. This enables Epiq to continue building a roadmap that aligns with our clients’ evolving needs – today and into the future.”

The integration streamlines processes reducing manual effort and ensures real-time visibility into operational functions. By leveraging this integration, clients can automate the exchange of workflow data, like service requests, between the two systems to enhance efficiency and accuracy in task assignment, status updates, and reporting. The technology provides valuable data for the following services:

• Document production
• Copier and printer services 
• Courier services 
• Inbound package management 
• Word processing
• Facilities management services
• Records and information governance services 
• Supply management services 
• Technology services

“Supporting our clients is at the heart of everything we do,” said Eric Wangler, Global Legal President of BigHand. “Many of our workflow clients use outsourcing partners like Epiq, and the demand for the seamless transfer of work and data on that work has continued to increase. Epiq’s desire to have the API connection for our technology will be a big value-add for our mutual clients and future clients alike. Our partners are essential to our success, helping us produce and support better outcomes for our clients across the world.”

Epiq’s business transformation team is entrusted by hundreds of clients worldwide, including 91 of the top 100 law firms, to drive organizational and operational innovation. This business process outsourcing is provided through highly skilled subject matter experts, proven best practices, and advanced technology solutions. 

To stay connected to these industry trends, register for the webinar “Time for Change: How Data-Driven Firms Are Solving Workflow Challenges,” on June 4, 2025 at 11am ET. In this webinar, BigHand and Epiq will provide strategic insights into the state of the industry, drawing from the 2025 BigHand Legal Workflow report, which examines the challenges, themes, and focus areas currently faced by law firms.

Congrats again to Epiq for the announcement that Epiq and BigHand will partner to launch a new integrated business transformation solution for law firms and legal departments!

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