Events
Stay up to date on all things happening in eDiscovery with our calendar of events. Check out upcoming webinars and conferences from our Partners and other industry leaders.
Feel like we are missing an important event? Please contact us here to submit suggestions.
- This event has passed.
EDRM and Webinar: Zeroing in on Zendesk: Collecting Data and Metadata for eDiscovery and Compliance
Webinar: Zeroing in on Zendesk: Collecting Data and Metadata for eDiscovery and Compliance
Date: Wednesday, January 17, 2024
Time: 12:00 pm CT
Register: Click Here to Register
Summary
Zeroing in on Zendesk: Collecting Data and Metadata for eDiscovery and Compliance
Over 200,000 companies use Zendesk to drive better customer experiences. Featuring a fully integrated ticketing system and generative AI-powered bots, Zendesk helps businesses automate and strengthen their support efforts with a complete customer service solution.
As more companies turn to Zendesk to enhance their customer experience, the volume and complexity of data also increase. A single Zendesk ticket can contain sensitive communications, attachments, and personal information relevant for legal and regulatory purposes. This has made having an efficient method to identify and extract pertinent Zendesk data a growing priority for many companies.
In this webinar, we will explore:
- Zendesk’s functionality and the different types of data it stores
- How to use Zendesk’s API to collect and archive Zendesk data
- Exporting Support Ticket data in a review-ready format with Onna
- Key considerations for creating a flexible Zendesk eDiscovery strategy for your business
Speaker:
Steven Flores – Technical Account Manager, Onna
Hosted by EDRM | 17 Jan 2024 @ 12:00pm CT
Interested in more eDiscovery? Check our list of upcoming events here.
Discover more from eDiscovery Today by Doug Austin
Subscribe to get the latest posts sent to your email.