According to one article, the question isn’t “will people trust AI more than they trust you?” – it’s more a matter of when, not if.

In the article in Legaltech^® News (How Long Before People Trust AI More Than They Trust You?, written by Paul Hankin and available here), Hankin states that “a seismic shift is looming on the horizon, one that challenges the very foundation of professional trust and expertise.”

The shift? As Hankin says: “Imagine, if you will, a future where the sage advice of seasoned legal professionals is overshadowed by the cold, calculated output of artificial intelligence. Sounds far-fetched? Think again. This isn’t a dystopian fantasy; it’s a reality that has already begun to take shape, and its implications for the legal industry are profound.”

“Opinions, once valued, now require digital validation, paving the way for AI’s unquestioned output.” In other words, a person can ask a seasoned legal professional a question that they are highly qualified to answer, but the person asking the question will be skeptical. If they ask ChatGPT and get the same answer, they will accept it without question.

Hankin walks through an example just like that where a new employee will verify information from an expert with years of experience on the project management software regarding its capability to integrate with a specific accounting tool by asking an AI tool to confirm the answer.

Which leads Hankin to one burning question: “Is it possible clients may eventually trust the output of their own AI systems more than the advice they are given by experienced attorneys?”

We’ll see. I’m asking the question “will people trust AI more than they trust you?”. The author in this article seems to be asking when, not if.

So, what do you think? Will people trust AI more than they trust you – eventually? Please share any comments you might have or if you’d like to know more about a particular topic.

Image created using GPT-4’s Image Creator Powered by DALL-E, using the term “robot using ChatGPT on a computer”.

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