Since the pandemic, we’ve certainly seen other industries struggle not only to keep customers buying what they have to offer, but also collecting payments from customers that have bought. Even though Legal is an industry where confidence is high, that doesn’t mean that legal and legal tech companies are immune to some of these same challenges. So, are legal tech companies struggling to get paid during the pandemic? Let’s see.
In an article on Legaltech® News (Essential but Susceptible: Examining Legal Tech’s Risk of Payment Disruption, by Rhys Dipshan), the author interviews several people in the legal tech industry about payment challenges, including Casetext CEO Jake Heller, Agiloft CEO Colin Earl, Casepoint CEO Haresh Bhungalia, legal consultant Brett Burney, and me. Brett and I were speaking from an analyst perspective, of course, and from our experience in the industry.
On the other hand, the three CEOs of legal tech companies were speaking to their own company’s challenges and how they’ve worked with their clients to give them some flexibility so that they don’t lose them as clients. I commend them for being willing to talk about the challenges their companies are facing – a lot of companies probably wouldn’t be willing to do so.
I won’t steal the author’s thunder – you can check out the article here. And, I want to thank Rhys for the interview and including some of my comments in the article!
So, what do you think? Is your organization experiencing payment issues from clients due to the pandemic? Please share any comments you might have or if you’d like to know more about a particular topic.
Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by my employer or my clients. eDiscovery Today is made available solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Today should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.