Frictionless eDiscovery

Frictionless eDiscovery and Reducing Context Switching: eDiscovery Best Practices

In his latest post, Jim Gill of Hanzo, gives us not just one, but two new interesting terms: Frictionless eDiscovery and Context Switching!

In the article (Frictionless Ediscovery: Reducing Context Switching in Your Workflow, available here), Jim tells us what “frictionless eDiscovery” is not (eliminating the friction between parties in litigation, which is usually impossible) while looking at the friction created by context switching.

So, what is context switching? Context switching is when we jump between different tasks, apps, or projects. We receive notices on a communication platform, then bounce over to project management software, all while trying to listen in on a video meeting. We have dozens of browser tabs open, and it feels like we’re multitasking, but we’re actually less productive and more likely to be burned out.

eDiscovery Assistant

What are the effects of context switching? According to a joint report by Qatalog and Cornell University’s Idea Lab:

  • On average, people take nine and a half minutes to get back into a productive workflow after switching between digital apps.
  • 45% of people say context-switching makes them less productive.
  • 43% of people say switching between tasks causes fatigue.

So, how can we reduce context switching in eDiscovery to achieve frictionless eDiscovery? You’ll have to read Jim’s blog post here to find out! It’s just one more click! 😉

So, what do you think? Had you ever heard the term “frictionless eDiscovery”? What about “context switching”? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclosure: Hanzo is an Educational Partner and sponsor of eDiscovery Today


Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by my employer, my partners or my clients. eDiscovery Today is made available solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Today should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Leave a Reply