How can organizations conduct eDiscovery more efficiently and cost effectively? By leveraging metrics to drive efficiency!

Whether you call them “metrics”, “key performance indicators” (KPIs) or some other name, when metrics are leveraged correctly, they can provide valuable intelligence into what works best at a company so that strategic changes can be implemented quickly and effectively.

This article from KLDiscovery (Leveraging Metrics to Drive Efficiency in eDiscovery, available here) discusses how legal organizations are continually seeking ways to reduce their eDiscovery spend, manage eDiscovery processes more efficiently, and accurately forecast their legal budgets. Leveraging metrics to drive efficiency helps organizations achieve those goals.

There are three categories of metrics and documentation that can help keep your eDiscovery team on track, efficient, and effective:

• Case Information: If organizations only had one matter, they would be easy to track. However, for most organizations that have multiple matters, it is important to be able to track information that includes the matter name and status, key details about the client and law firm, contact information, and even any regional restrictions to keep in mind.
• Case Documentation: During the life of a case, a lot can happen – everything from iterative collections and searching to turnover of project personnel. Having case documentation in a centralized, easy to access location enables the team to stay on point and new team members to get up to speed quickly.
• Business Intelligence: These are the detailed metrics associated with the workflow itself, which includes data on everything from processing to production, but also financials to ensure the project remains on budget. These metrics could make the difference between on-time, on-budget and having to explain to the client (or worse, the court) what went wrong.

So, what are some of the most important feature criteria to consider for metrics tracking and reporting? You can find out by clicking on KLD’s article here. It’s just one more click! 😉

So, what do you think? How does your organization apply metrics to eDiscovery workflows? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclosure: KLDiscovery is an Educational Partner and sponsor of eDiscovery Today

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by my employer, my partners or my clients. eDiscovery Today is made available solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Today should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.