Discovery is challenging enough. But Cimplifi gives us more challenges to consider with modern and multi-channel conversations!
Their latest and final post in the “Getting the Message” series (Getting the Message: Modern and Multi-Channel Conversations, available here) not only caps off that series, but it also gives us two more things to consider:
- Modern conversations often involve links to cloud-based files instead of physical attachments, which changes the dynamic of the traditional document family, where the email is the parent and the attachments are the children. Even the “parent” may be different these days, as it may be a text, chat or collaboration app message with embedded or linked files.
- A single conversation may span multiple channels and they may or may not be linked. For example, a discussion could include Gmail, Google Vault, text, Slack and Teams. You may not fully understand how many pieces there are to the conversation until you follow the communication patterns across all the channels. That’s the challenge of multi-channel communications today.
How do you bring modern and multi-channel communications together? Check out their article here to find out. It’s only one more click! Hey, that’s a multi-channel communication! 😉
So, what do you think? How does your organization handle modern and multi-channel communications? Please share any comments you might have or if you’d like to know more about a particular topic.
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