It’s a vendor calling, do you really want to answer? As Dr. Gavin Manes of Avansic discusses, you do if they have the right answers to your questions!

In the post (Yes, It’s a Vendor Calling – and You Really do Want to Answer, available here), Gavin discusses how even though Avansic is a vendor, they get these calls all the time too, so they understand it can be frustrating. And your business development team experiences the same situation and reactions too.

Gavin also noted that they have also discovered ways to make vendor phone calls positive and productive, whether making them or receiving them, by assembling a compilation of questions to help you understand if there’s something beneficial about what the vendor might be offering. This stems from determining whether the vendor has done their homework and from the information you can share that might result in a better level of service or the answer to a legal technology problem that has been plaguing you. More often than not, it’s worth at least a quick assessment to establish if it’s worthwhile to continue the conversation.

Gavin then proceeds to identify the first three questions for you to ask the vendor, three questions you should expect them to ask you and three final discussion points to see if it’s worth progressing to the next step (obtaining a product demo). So, what are they? Check out his post here to find out! It’s just one more click! 😉 If it’s a vendor calling, you’ll need this information to quickly determine whether it’s a call that’s a waste of your time or worth your time!

Speaking of something worth your time, if you missed the ACEDS and Avansic webcast Your eDiscovery Pricing, Approach, and Workflow are Great– or are They? with Gavin, Ian Campbell of iCONECT and Esther Birnbaum of Interactive Brokers, you can check it out on-demand here!

So, what do you think? Do you get calls from vendors? Who doesn’t? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by my employer, my partners or my clients. eDiscovery Today is made available solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Today should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.