Most legal AI never ships. But one global insurer found AI that works. Exterro discusses the trends and how this example bucks those trends!

The article from Tim Rollins, Director of Content Marketing at Exterro (Pilots to Nowhere: Why Most Legal AI Never Ships – and How One Global Insurer Found AI That Works, available here) discusses a shocking stat: According to Gartner, only 30% of legal AI initiatives ever reach full deployment. The remaining 70% get stuck in testing, or end up implemented but unused, because they lack the trust, context, or operational capabilities required for daily legal and investigative work.

The problem isn’t a lack of interest; it’s the gap between AI that talks and AI that actually does the work.

When a major global insurance carrier recently put Exterro ARMOUR through a three-week early adopter program, they weren’t interested in vendor hype. They needed execution across 650 GB of live case data spanning complex litigation claims, fraud investigations, and privacy compliance.

Rather than fizzling out after the pilot, ARMOUR immediately embedded itself into daily operations across multiple departments, taking users from blank slates to finished work products at unprecedented speeds.

So, how did the company see real results in the field? And how did the AI hold up to rigorous validation Find out here, it’s only one click. If you’re going nowhere, clicking will take you somewhere! 😉

So, what do you think? How are your AI pilot projects going? Please share any comments you might have or if you’d like to know more about a particular topic.

Image created using ChatGPT, using the term “robot pilot twiddling its thumbs, waiting to work”.

Disclosure: Exterro is an Educational Partner and sponsor of eDiscovery Today

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by my employer, my partners or my clients. eDiscovery Today is made available solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Today should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.