In SaaS Solutions, Don’t Forget the Second “S”: eDiscovery Best Practices

This week’s post for IPRO’s blog discusses how another term for cloud-based solutions is Software-as-a-Service (SaaS).  This term isn’t as commonly used, but it’s important to know to fully understand what you get with cloud-based solutions.  Most people focus on the first “S” (software), but the second “S” (service) is just as important as the first, if not even more important.

The move to the cloud is well documented and has been happening for years – remote work necessitated by the COVID-19 pandemic only accelerated the move which was already well underway.  Today, we use cloud-based solutions for everything from office productivity (e.g., M365, G-Suite) to customer relationship management (Salesforce) to billing (Square, Bill.com) to email marketing (Mailchimp) and human resources (Paycor, SentricHR).  And we certainly use them for information governance and electronic discovery.

There are several services associated with SaaS solutions that can literally make or break your ability to have a good experience with that solution and there are at least two things you can do as well.

So, what are the services that make a SaaS solution successful?  And what can you do to get the most out of that solution?  You can find out on IPRO’s blog here. 😉  It’s just one more click!

So, what do you think?  What services are you getting from your SaaS provider?  There may be more than you think!  Please share any comments you might have or if you’d like to know more about a particular topic.

Disclosure: IPRO is an Educational Partner and sponsor of eDiscovery Today

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by my employer, my partners or my clients. eDiscovery Today is made available solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Today should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

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